Responsibilities:

• Accountable for the construction and maintenance of the Customer Expectation & Satisfaction Management (CESM) System;
• Set up of the overall policy, processes, tools, applications for the CESM System and conduct training to relevant users in cross departments;
• Implement the CESM platform's governance, manage overall reporting and metrics;
• Drive for on-going CESM system auditing and continuous enhancement and improvement of the CESM model;
• Organize and assist business with CESM model deployment;
• In charge of the global satisfaction survey. 

Requirements:

• Degree or above in Telecommunication or equipment;
• Minimum 10 years experience in global telecom equipment companies or hi-tech value-added equipment vendor companies with strong drive on program management initiatives / quality management experience;
• Solid experience on customer satisfaction management system’s construction, methodology and operation model;
• Excellent knowledge on organization’s business process management and policies;
• Solid experience on quality improvement, performance analysis, process mapping and process improvement tools and techniques;
• Strategic thinking and able to drive for the development strategies to achieve organizational goals;
• Strong driving capability to guide workforce in a global and cross departments environment;
• Excellent in both written and spoken English and Mandarin.

Interested parties please email your full CV in word format to executive@aszeneca.com

Please quote "the position applied, job reference, major achievement, current and expected salary" in your application.

Personal data collected will be used for recruitment purpose only.

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