You will be responsible for :

- Assist in operating the Customer Services Centre and handle calls, fax/ email message

- To answer the complaints and enquiries or re-direct it to the responsible parties

- Data input

- Assist in preparing the complaints / enquries records

- Assist in conducting outbound survey on customer satisfaction of complaint follow up services

- Assist in ad hoc projects

If you have MORE EXPERIENCED , you will be also perform the coaching new staff , handle difficult cases and supervisory functions.

Requirements:

- Five passes or above in HKCEE with Grade E or above in English Language ( Syllabus B) and Chinese Language

-Fluency in English, Cantonese and Putonghua

-Familiar with MS application ( eg. Word, Excel)

-Familiar with CWP ( using Chang-Jei / Simplified Chang-Jei) and English word processing

-With at least TWO years solid Customer Services experience in Call Centre and those with FIVE years experience will be consider to the senior one.

-Immediate Available

Interested parties, please CLICK HERE to apply online.